Wednesday, July 16, 2008

Dell pulls through

To start with, I'm a converted user of mac and a reformed pc technician loving being able to carelessly abuse my computer without worrying about spyware or viruses. It's been amazingly stable other than the 2 dead internal hard drives, which kicked the bucket as a result of endless torrenting - serious, abusive, incessant, ridiculous torrenting.

I was very resistant to get my fiance anything other than another mac when her old pc was more than a little long in the tooth, but we bit the bullet and got her a dell.


Well, honestly, it's pink.

I shit you not, pinkness was pretty much the deciding factor.

I've been furious with it a number of times, it failed to shut down out of the box, was kind of slow and crappy... All the normal pc bullshit I've been free of for the past three or so years.

It had gotten so bad that today I called dell tech support fully expecting the worst experience of my life.

But I was completely wrong. 

A knowledgable, patient, and curtious tech walked me through a few checks, then we started a remote desktop connection and within about 20 minutes he'd fixed the issue.

I was a little concerned because dell's crappy pc-chekup utility was giving me memory somthing-or-other errors, so he got me started on a diagnostic scan and set a callback appointment.

The scan came out all clean, and just as it was finishing I got a call back to check that everything was indeed working as it should.

I still hate vista, and believe pc-cillin is a pile of dogshit, but Dell rose a few rungs on my ladder of respect today.

Certainly a better experience than trying to call Apple for support on my mac - for that I go straight to the forums.
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